The goal of this study is to obtain a deep understanding of the impact of customer loyalty programs on customer retention. This study was applied to Jordanian customers. The study investigates the impact of independent variable; loyalty programs: point system, tier system reward, charges an upfront fee for VIP benefits and non-monetary programs, on the dependent variable: customer retention. To achieve the objective of the study, a survey was conducted to collect data from the sample. In total (350) questionnaires were distributed randomly to Jordanian customers who could be reached by the researchers, and were contacted through friends, relatives, students and local malls. The participants had different social, educational, and occupational backgrounds. Response rate was (81.14%) Percent. The findings clearly show: there is significant e...